Warranty Policy

Smart Tech Kenya Warranty Policy

At Smart Tech Kenya (officially registered as Smarttech Electronics), we are committed to supplying genuine, high-quality electronic products sourced from authorized distributors and official dealers. We stand behind every product we sell and strive to ensure our customers enjoy complete confidence in every purchase.

This Warranty Policy explains how product warranties are handled when you purchase from Smart Tech Kenya through https://smarttechkenya.co.ke/.

Genuine Products Guaranteed

Every product sold by Smart Tech Kenya is:

  • 100% genuine and authentic.

  • Sourced from authorized manufacturers, distributors, or official dealers.

  • Covered by the applicable manufacturer’s warranty where provided.

  • Sold with the intention of providing long-lasting value and dependable performance.

We do not sell counterfeit, refurbished (unless clearly stated), or unauthorized products.

Manufacturer’s Warranty

Most products available on our website are covered by the official manufacturer’s warranty.

Warranty periods vary depending on the manufacturer and product category.

Examples include:

  • Samsung TVs and Home Appliances

  • LG TVs and Home Appliances

  • TCL TVs

  • Hisense Electronics

  • Soundbars and Audio Systems

  • Refrigerators

  • Washing Machines

  • Air Conditioners

  • Microwaves

  • Air Fryers

  • Monitors

  • Other consumer electronics

The exact warranty period is indicated:

  • On the product page,

  • On the product packaging,

  • On the manufacturer’s warranty card,

  • Or in the user manual supplied with the product.

If you are unsure about the warranty period before purchasing, our customer support team will be happy to assist.

What the Warranty Covers

Subject to the manufacturer’s warranty terms, warranty coverage generally includes:

  • Manufacturing defects

  • Factory faults

  • Defective internal components

  • Hardware failures that occur during normal household use

  • Electrical or mechanical faults that are not caused by misuse

Where a valid warranty claim is approved, the manufacturer or authorized service center may:

  • Repair the product,

  • Replace defective components,

  • Replace the product where applicable, or

  • Offer another remedy in accordance with the manufacturer’s warranty policy.

What the Warranty Does Not Cover

The warranty does not cover damage resulting from:

  • Physical damage

  • Accidental damage

  • Broken screens

  • Liquid or water damage

  • Fire or lightning

  • Power surges or unstable electricity

  • Improper installation

  • Unauthorized repairs or modifications

  • Normal wear and tear

  • Cosmetic damage such as scratches or dents

  • Damage caused by misuse, negligence, or abuse

  • Commercial use where the product is intended for domestic use only

Consumable parts such as batteries, filters, bulbs, and similar items may also be excluded unless specifically covered by the manufacturer.

Warranty Claims Process

If you believe your product has developed a fault during the warranty period:

Step 1: Contact Smart Tech Kenya

Reach out to our customer support team with:

  • Your order number

  • Product name and model

  • Description of the problem

  • Photos or videos (where applicable)

Email:
support@smarttechkenya.co.ke

Phone:
+254 721 499 355

Step 2: Product Assessment

Depending on the product and manufacturer requirements, we may request that:

  • The product be returned for inspection,

  • It be examined by an authorized service center, or

  • A technician visit your location where applicable.

Step 3: Verification

The manufacturer or authorized service provider will inspect the product to determine whether the fault is covered under warranty.

Step 4: Resolution

Once the inspection is complete, the product may be:

  • Repaired,

  • Replaced,

  • Returned after repair,

  • Or handled according to the manufacturer’s warranty procedures.

Repair or replacement timelines vary depending on the manufacturer, availability of spare parts, and service center workload.

Warranty Documentation

To process any warranty claim, customers should retain:

  • Original purchase receipt or invoice

  • Warranty card (where supplied)

  • Original serial number labels

  • Product packaging where possible

Proof of purchase may be required before warranty service can be provided.

Authorized Service Centres

Certain warranty repairs must be carried out by the manufacturer’s authorized service centres.

Where applicable, Smart Tech Kenya will guide you to the nearest authorized service provider or assist in facilitating the warranty process.

Unauthorized repairs may void the manufacturer’s warranty.

Installation

For products that require professional installation, we strongly recommend using qualified technicians or the manufacturer’s authorized installers.

Improper installation may void the warranty.

Dead on Arrival (DOA) Products

If a product is found to be defective immediately upon delivery or during its initial setup, please notify us as soon as possible.

Products reported promptly may qualify for a Dead on Arrival (DOA) assessment, after which they may be replaced or repaired in accordance with the manufacturer’s DOA policy.

Customers are encouraged to report DOA issues within 48 hours of delivery.

Customer Responsibilities

To maintain warranty coverage, customers should:

  • Follow the manufacturer’s operating instructions.

  • Use the product only for its intended purpose.

  • Protect the product from accidental damage.

  • Avoid unauthorized repairs or modifications.

  • Keep proof of purchase throughout the warranty period.

Limitation of Warranty

Smart Tech Kenya acts as an authorized retailer and facilitates warranty claims in accordance with the manufacturer’s warranty terms.

Warranty decisions, repairs, and replacements are ultimately governed by the manufacturer’s policies and the findings of the authorized service technicians.

Nothing in this Warranty Policy limits any rights available to consumers under applicable consumer protection laws in Kenya.

Need Assistance?

If you have any questions regarding product warranties, warranty periods, repairs, or service procedures, our customer support team is ready to help.

Smart Tech Kenya
Official Business Name: Smarttech Electronics
Website: https://smarttechkenya.co.ke/
Email: support@smarttechkenya.co.ke
Phone: +254 721 499 355

We are committed to providing genuine products, dependable after-sales support, and excellent customer service to ensure your complete satisfaction.

Have a question? Contact