Terms and Conditions

Last Updated: July 30, 2026

Welcome to Smart Tech Kenya (https://smarttechkenya.co.ke/), the online store operated by Smarttech Electronics. These Terms and Conditions govern your use of our website and the purchase of products through our online store.

By accessing, browsing, or placing an order through our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About Smart Tech Kenya

Smart Tech Kenya is the trading name of Smarttech Electronics, a Kenyan electronics retailer with over five years of experience supplying genuine consumer electronics sourced from official distributors and authorized dealers.

We specialize in televisions, sound systems, home appliances, mobile devices, accessories, and other consumer electronics from leading brands including Samsung, LG, TCL, Hisense, and more.

Business Details

Trading Name: Smart Tech Kenya

Registered Business Name: Smarttech Electronics

Website: https://smarttechkenya.co.ke/

Business Address: Emirates Mall, Luthuli Avenue, Nairobi, Kenya

Email: support@smarttechkenya.co.ke

Phone: +254 721 499 355

2. Acceptance of These Terms

By accessing or using our website, creating an account, placing an order, or purchasing our products, you confirm that you have read, understood, and accepted these Terms and Conditions.

These terms apply to all visitors, customers, and users of our website.

3. Eligibility

To purchase products from Smart Tech Kenya, you must:

Be at least 18 years of age, or
Have the consent of a parent or legal guardian.

You agree that all information you provide during registration or checkout is accurate and complete.

4. Products and Product Information

We strive to ensure that all product descriptions, specifications, pricing, images, and availability displayed on our website are accurate.

However:

Product images are for illustration purposes and may differ slightly from the actual product.
Manufacturers may update specifications without prior notice.
Colours may vary depending on your display settings.
Product availability may change without notice.

We reserve the right to correct any errors or inaccuracies at any time.

5. Pricing

All prices displayed on our website are in Kenyan Shillings (KSh) unless otherwise stated.

Although we make every effort to ensure pricing accuracy, pricing errors may occasionally occur.

If an incorrect price has been published due to a technical or human error, we reserve the right to:

Cancel the affected order before dispatch.
Refund any payment already made.
Offer you the opportunity to purchase the product at the correct price.

Prices are subject to change without prior notice.

6. Orders

Submitting an order does not automatically constitute acceptance of that order.

Your order becomes accepted only after:

Payment has been successfully verified (where applicable), and
We confirm that the item is available for dispatch.

We reserve the right to decline or cancel any order where:

The product is unavailable.
Payment cannot be verified.
Fraud is suspected.
Incorrect pricing has been published.
Delivery cannot reasonably be completed.
The order violates applicable laws.

7. Payments

We accept payment methods made available during checkout.

All payments must be completed before orders are released for delivery unless an alternative payment arrangement has been agreed.

For your security, payment processing may be handled by trusted third-party payment providers.

8. Delivery

We deliver products throughout Kenya.

Delivery times displayed on our website are estimates and may vary depending on:

Customer location
Courier schedules
Weather conditions
Public holidays
Availability of products
Circumstances beyond our control

Ownership of goods transfers to you upon successful delivery and full payment.

Customers should inspect products immediately upon delivery and notify us promptly if there are any visible issues.

9. Product Availability

While we aim to maintain accurate inventory, products may occasionally become unavailable after an order has been placed.

Where this occurs, we may:

Offer an alternative product,
Delay shipment with your consent, or
Issue a full refund.

10. Warranty

Most products sold by Smart Tech Kenya are covered by the manufacturer’s warranty.

Warranty periods vary depending on:

Manufacturer
Product category
Model

Warranty claims are subject to the manufacturer’s warranty terms and conditions.

The warranty does not cover damage resulting from:

Misuse
Accidental damage
Unauthorized repairs
Liquid damage
Power surges
Improper installation
Normal wear and tear

11. Returns and Refunds

Returns, exchanges, and refunds are governed by our separate Returns & Refund Policy.

Customers are encouraged to read that policy before making a purchase.

12. Promotions and Offers

From time to time, Smart Tech Kenya may offer:

Promotional discounts
Coupon codes
Seasonal sales
Limited-time offers
Bundle promotions

Unless otherwise stated:

Promotions cannot be combined.
Offers are available while stocks last.
Promotions may be withdrawn without prior notice.
Promotional pricing applies only during the advertised period.

13. Customer Accounts

Customers who create accounts are responsible for:

Keeping login credentials confidential.
Maintaining accurate account information.
Restricting unauthorized access to their account.

You agree to notify us immediately if you suspect unauthorized use of your account.

We reserve the right to suspend or terminate accounts involved in fraudulent or abusive activity.

14. Intellectual Property

All content available on this website, including:

Logos
Product descriptions
Images
Graphics
Icons
Videos
Website design
Articles
Text
Trademarks

is the property of Smart Tech Kenya, Smarttech Electronics, respective manufacturers, or their licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or republished without prior written permission, except where permitted by law.

15. Acceptable Use

You agree not to:

Use the website for unlawful purposes.
Attempt unauthorized access to our systems.
Introduce viruses or malicious software.
Copy or scrape website content without permission.
Interfere with website functionality.
Misrepresent your identity.
Engage in fraudulent purchasing activities.

Violation of these terms may result in account suspension and legal action where appropriate.

16. Limitation of Liability

To the fullest extent permitted by law, Smart Tech Kenya shall not be liable for:

Indirect losses
Consequential damages
Loss of profits
Business interruption
Loss of data
Delays caused by third parties
Manufacturer delays
Force majeure events beyond our reasonable control

Our maximum liability in relation to any purchase shall not exceed the amount paid for the affected product.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

17. Force Majeure

We shall not be liable for delays or failure to perform our obligations where such delays result from events beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Fires
Power outages
Government actions
Civil unrest
Strikes
Pandemics
Internet or telecommunications failures

18. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, process, store, and protect your personal information.

19. Third-Party Links

Our website may contain links to third-party websites.

These links are provided for convenience only. Smart Tech Kenya is not responsible for the content, availability, or privacy practices of external websites.

20. Changes to These Terms

We may revise these Terms and Conditions from time to time to reflect changes in our business practices, legal requirements, or services.

The latest version will always be available on our website and becomes effective immediately upon publication.

Continued use of the website after changes are published constitutes acceptance of the revised Terms.

21. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Kenya.

Any disputes arising from the use of this website or the purchase of products shall be subject to the jurisdiction of the Kenyan courts, unless applicable law provides otherwise.

22. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

Smart Tech Kenya
Registered Business Name: Smarttech Electronics