Shipping & Payment Policy

Last Updated: July 30, 2026

Thank you for shopping with Smart Tech Kenya. We are committed to making your shopping experience simple, secure, and convenient. This Shipping & Payment Policy explains how we process orders, accepted payment methods, delivery timelines, shipping charges, and other important information regarding your purchase.

By placing an order through https://smarttechkenya.co.ke/, you agree to the terms outlined in this policy.

About Smart Tech Kenya

Smart Tech Kenya is the trading name of Smarttech Electronics, a trusted electronics retailer with over five years of experience supplying genuine electronics from leading brands including Samsung, LG, TCL, Hisense, and other reputable manufacturers.

We source our products from official distributors and authorized dealers, ensuring that every product sold is genuine and backed by applicable manufacturer warranties.

Business Address:
Emirates Mall, Luthuli Avenue
Nairobi, Kenya

Website: https://smarttechkenya.co.ke/

Email: support@smarttechkenya.co.ke

Phone: +254 721 499 355

Order Processing

Once your order is received, our team will:

• Verify product availability.

• Confirm your order details.

• Verify payment where applicable.

• Prepare your order for dispatch.

• Notify you when your order has been shipped or is ready for collection.

Orders placed outside our normal business hours, on weekends, or on public holidays will be processed on the next working day.

While we strive to process orders promptly, occasional delays may occur during periods of high demand or due to circumstances beyond our control.

Delivery Coverage

Smart Tech Kenya delivers to customers across Kenya through trusted courier and logistics partners.

Delivery is available to most towns and major urban centres. If your location is remote or difficult to access, our customer support team will contact you to arrange the most suitable delivery option.

Customers may also choose to collect their orders from our store after receiving confirmation that the order is ready.

Delivery Time

Estimated delivery times are as follows:

Delivery timelines are estimates only and may vary due to:

• Product availability

• Weather conditions

• Public holidays

• Courier schedules

• Road conditions

• Force majeure events

We will keep you informed if unexpected delays occur.

Shipping Charges

Delivery charges are calculated based on:

• Delivery destination

• Product size and weight

• Courier charges

• Special handling requirements

Any applicable shipping charges will be communicated before your order is confirmed.

From time to time, Smart Tech Kenya may offer promotional free delivery on selected products or during special campaigns.

Inspection Upon Delivery

We encourage customers to inspect their orders immediately upon delivery.

Please verify:

• The product matches your order.

• The package is not visibly damaged.

• All accessories are included.

• The product appears to be in good condition.

If you notice any issues, kindly notify us as soon as possible so that we can assist you promptly.

Failed Deliveries

A delivery may be unsuccessful if:

• The delivery address is incorrect or incomplete.

• The customer is unavailable to receive the package.

• The customer cannot be reached.

• Access to the delivery location is restricted.

If a delivery fails, we will contact you to arrange another delivery attempt. Additional delivery charges may apply where repeated delivery attempts are required due to incorrect information or customer unavailability.

Order Tracking

Once your order has been dispatched, we may provide delivery updates or tracking information where available through our courier partners.

Customers are welcome to contact our support team at any time for updates regarding their orders.

Payment Methods

For your convenience, Smart Tech Kenya accepts several secure payment methods, including:

• M-PESA

• Bank Transfer

• Debit Cards

• Credit Cards

• Mobile Banking

• Other payment methods made available during checkout

Available payment options may change from time to time as we improve our services.

Payment Security

Your payment security is extremely important to us.

Payments made through our website are processed using trusted and secure payment providers. We do not store complete debit or credit card details on our servers.

Customers are encouraged to ensure that payment is made only through the official payment channels provided by Smart Tech Kenya.

Order Confirmation

After your payment has been successfully received and verified, you will receive confirmation of your order via email, SMS, phone call, or another available communication channel.

Please review your order confirmation carefully and notify us immediately if any information is incorrect.

Pricing

All prices displayed on our website are in Kenyan Shillings (KSh) unless otherwise stated.

Although we make every effort to ensure pricing accuracy, pricing errors may occasionally occur. If an incorrect price is identified before dispatch, we reserve the right to:

• Correct the pricing error.

• Contact you for confirmation before proceeding.

• Cancel the order and issue a full refund where payment has already been made.

Prices and promotional offers may change without prior notice.

Ownership of Goods

Ownership of the products transfers to the customer only after:

• Full payment has been received, and

• The products have been successfully delivered or collected.

Until then, ownership remains with Smart Tech Kenya.

Delivery Delays Beyond Our Control

While we work hard to meet delivery estimates, delays may occasionally occur due to circumstances beyond our reasonable control, including:

• Severe weather conditions

• Road closures

• Industrial action

• Government restrictions

• Courier operational issues

• Natural disasters

• Public emergencies

We appreciate your patience should such situations arise and will make every reasonable effort to keep you informed.

Customer Responsibilities

To help us deliver your order efficiently, customers are responsible for:

• Providing accurate contact information.

• Providing a complete delivery address.

• Ensuring someone is available to receive the delivery.

• Inspecting products upon receipt.

• Contacting us promptly if there are any concerns regarding the order.

Need Assistance?

If you have any questions regarding shipping, payment, or your order, please contact our customer support team.

Smart Tech Kenya
Registered Business Name: Smarttech Electronics

Website: https://smarttechkenya.co.ke/

Email: support@smarttechkenya.co.ke

Phone: +254 721 499 355

Business Address:
Emirates Mall
Luthuli Avenue
Nairobi, Kenya

We appreciate your trust in Smart Tech Kenya and look forward to serving you with genuine electronics, competitive prices, and exceptional customer service.