Privacy Policy

Last Updated: July 30, 2026

Welcome to Smart Tech Kenya (https://smarttechkenya.co.ke/), the online trading platform of Smarttech Electronics. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely, and transparently.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information whenever you visit our website, create an account, place an order, request support, or otherwise interact with Smart Tech Kenya.

By accessing or using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

Who We Are

Smart Tech Kenya is the trading name of Smarttech Electronics, a trusted electronics retailer with more than five years of experience supplying genuine consumer electronics in Kenya.

We specialize in authentic Samsung, LG, TCL, Hisense, and other leading electronics brands sourced from official distributors and authorized dealers. Our mission is to provide customers with genuine products, competitive prices, excellent customer service, and outstanding value for money.

Business Details

Trading Name: Smart Tech Kenya

Registered Business Name: Smarttech Electronics

Website: https://smarttechkenya.co.ke/

Business Location: Emirates Mall, Luthuli Avenue, Nairobi, Kenya

Customer Support Email: support@smarttechkenya.co.ke

Telephone: +254 721 499 355

Information We Collect

To provide you with the best shopping experience, we may collect different types of personal information.

Information You Provide

When using our website, you may voluntarily provide information including:

• Full name

• Mobile phone number

• Email address

• Delivery address

• Billing address

• Payment details required for processing transactions

• Company or business name (where applicable)

• Information submitted through contact forms

• Customer support enquiries

• Product reviews or feedback

You may also choose to create an account, allowing you to manage your orders, save delivery information, and enjoy a faster checkout experience.

Information Collected Automatically

Whenever you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device information

• Operating system

• Date and time of your visit

• Pages viewed

• Products searched or viewed

• Shopping cart activity

• Referral websites

• Website usage statistics

This information helps us improve website performance, security, and user experience.

Information from Third Parties

We may receive information from trusted third parties such as:

• Payment gateway providers

• Courier and delivery partners

• Marketing and analytics providers

• Fraud prevention services

• Product suppliers where necessary

• Customer service platforms

Cookies and Similar Technologies

Smart Tech Kenya uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your shopping cart

• Keep you logged into your account

• Save your browsing preferences

• Improve website functionality

• Understand how visitors use our website

• Measure website performance

• Personalize product recommendations

• Deliver relevant promotional content

You may disable cookies through your browser settings. However, doing so may affect certain features and functionality of our website.

How We Use Your Information

We collect and process your personal information for legitimate business purposes, including:

• Processing and delivering your orders

• Creating and managing customer accounts

• Providing customer support

• Sending order confirmations and delivery updates

• Processing payments

• Preventing fraudulent activities

• Improving our website and services

• Responding to enquiries and requests

• Managing warranties and after-sales support

• Personalizing your shopping experience

• Sending promotional offers and newsletters (where you have consented)

• Complying with legal and regulatory obligations

We only collect information that is necessary for these purposes.

Marketing Communications

If you choose to subscribe, we may occasionally send you information about:

• New product launches

• Exclusive promotions

• Seasonal offers

• Discount campaigns

• Product updates

• Company news

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting our customer support team.

Sharing Your Information

Your privacy is important to us. We do not sell, rent, or trade your personal information to third parties.

We may share your information only when necessary with:

• Payment processing providers

• Courier and logistics partners

• Website hosting providers

• Technology service providers

• Marketing service providers

• Professional advisers

• Government authorities where required by law

All third-party service providers are required to maintain the confidentiality and security of your information and may only use it for the services they provide on our behalf.

Payment Security

We use secure payment solutions to process transactions.

Where online payments are supported, payment information is processed through trusted payment providers using industry-standard security measures. Smart Tech Kenya does not store complete debit or credit card details on its servers unless required by the payment processor under applicable security standards.

Data Security

Protecting your information is one of our highest priorities.

We have implemented appropriate technical and organizational safeguards to protect your personal information from:

• Unauthorized access

• Accidental loss

• Misuse

• Alteration

• Disclosure

• Destruction

These measures include secure servers, SSL encryption, controlled staff access, system monitoring, and regular software updates.

While we strive to protect your information, no method of internet transmission or electronic storage can guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

• Complete your transactions

• Provide customer support

• Comply with legal and tax obligations

• Resolve disputes

• Enforce our agreements

• Maintain legitimate business records

When your information is no longer required, it is securely deleted or anonymized.

Your Privacy Rights

In accordance with applicable data protection laws, including the Kenya Data Protection Act, 2019, you may have the right to:

• Request access to your personal information

• Correct inaccurate or incomplete information

• Request deletion of your personal data where legally permissible

• Object to certain types of processing

• Restrict the processing of your information

• Withdraw consent for marketing communications

• Request information about how your personal information is processed

To exercise any of these rights, please contact us using the details provided below.

Third-Party Websites

Our website may contain links to third-party websites for your convenience.

Please note that Smart Tech Kenya is not responsible for the privacy practices, security, or content of external websites. We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy

Our products and services are intended for individuals aged 18 years and above.

We do not knowingly collect personal information from children. If we become aware that personal information belonging to a child has been collected without appropriate consent, we will take reasonable steps to delete such information.

International Data Transfers

Some of our trusted service providers may process information outside Kenya.

Where international transfers occur, we take reasonable measures to ensure your personal information remains protected in accordance with applicable data protection laws and internationally recognized security standards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.

Any updates will be published on this page together with the revised “Last Updated” date. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact us:

Smart Tech Kenya
Registered Business Name: Smarttech Electronics

Website: https://smarttechkenya.co.ke/

Email: support@smarttechkenya.co.ke

Phone: +254 721 499 355

Business Address:
Emirates Mall
Luthuli Avenue
Nairobi, Kenya

We are committed to responding promptly to your enquiries and resolving any concerns regarding your privacy or personal information.